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• Customer Testimonials

Stewart Information Services – a leader in title insurance services for real estate industries Zenprise proactively monitors the end-to-end mobile service around the clock to expose mobile issues before they impact users. Zenprise Knowledgebase gathers expertise from key technical resources and correlates events to accurately identify the root cause of mobile problems.

"Zenprise is in the background, always watching, so I can sleep better.”

Shook, Hardy and Bacon – an AM100 Law Firm Zenprise Full-Service Dashboard makes it easy to set up VIP groups for high profile users, cross-train co-workers to troubleshoot mobile issues effectively, and set thresholds on alerts so high-priority issues go straight to level 3 support.

“If a serious problem is detected, Zenprise automatically sends us detailed notifications so we can respond immediately, and stay a step ahead of mobile issues.” “I can set up VIP groups for my high profile users.”

KLA-Tencor – a top 10 global semiconductor equipment manufacturer Zenprise provides help desk staff with convenient web browser access to real-time information about availability.

“Our help desk can make sure customers are satisfied with the service.”

Monsanto – an industry leader in the agricultural seed market The Zenprise platform enabled Monsanto to create a distributed support infrastructure with centralized visibility and control over global enterprise mobility. This includes real-time visibility into the performance and availability of all mobile devices, servers and networks, using a variety of metrics. With reliable, single-device access to people, services and information, VIP users have come to view the BlackBerry as a mobile computer that can be used to conduct business more effectively anytime, anywhere.

“With Zenprise, we now maintain 99.7% service availability to 4700 BlackBerry users globally.”

“With Zenprise we brought our 4,500 user deployment up to a 4-1-6 level of support.”

“Zenprise provided our teams with the needed tools to do their jobs more efficiently and effectively on more mobile platforms.”

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U.S. Government  – Zenprise automatically generates real-time and historical reports of BES and Exchange server performance and availability metrics.

 “Zenprise looks at the overall infrastructure, or ecosystem, at different points of failure, and gives us more insights into problem resolution.”

“We get far less tickets, and far less calls. With Zenprise we’re now free to focus on back-end systems and migration issues.”

C Beyond – a leading provider of VoIP, broadband Internet, mobile voice and data, and IT application service to small businesses Zenprise looks at BES and Exchange, Active Directory, SQL and other vital elements that make up the total mobile service.

“From day one, Zenprise listened. They value customer opinion and know what is needed to fill the void left by vendor tools when it comes to maintaining quality in the services we provide.”

“Our customers expect 99.999% uptime. As a service provider we can’t provide this without early warning tools to monitor our equipment and manage a very scalable service.”

“It’s a daily challenge to keep hosted messaging systems online. Zenprise gives us comfort that we don’t have to stare at BES logs and screens all day. Our help desk doesn’t have to wait for a level 4 team to get involved to handle a tier 1 or 2 problem anymore.”