We pride ourselves on providing superior customer service. Zenprise offers two support levels to meet the demands of your organization:
| Support Levels |
Standard Support |
Premium Support |
| Phone |
Access to 6am – 6pm (PT) Business Days Phone Support |
24x7 Phone Support |
| Online |
Access to Zenprise's 24x7 Online Ticket Submission and Management System |
Access to Zenprise's 24x7 Online Support Ticket Management System and Knowledge Base |
| Updates |
Receive symptom database, hot-fixes, service packages and full version releases quickly |
Receive priority symptom database, hot-fixes, service packages and full version updates |
| Contacts |
Primary and secondary technical contacts authorized to interact with Zenprise Support |
Five designated contacts to interact with Zenprise Support |
| Account Support |
|
Assigned Technical Account Manager |
