| Access to 6am – 6pm (PT) Business Days Phone Support |
24x7 Phone Support |
| Access to Zenprise's 24x7 Online Ticket Submission and Management System |
Access to Zenprise's 24x7 Online Support Ticket Management System and Knowledge Base |
| Receive symptom database, hot-fixes, service packages and full version releases quickly |
Receive priority symptom database, hot-fixes, service packages and full version updates |
| Primary and secondary technical contacts authorized to interact with Zenprise Support |
Five designated contacts to interact with Zenprise Support |
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Assigned Technical Account Manager |
