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ZENPRISE MOBILEMANAGER
OVERVIEW

Overview | Features & Benefits

End-to-end coverage of the Mobile Service

Zenprise Mobile Manager is a comprehensive solution that automatically monitors and troubleshoots the entire mobile service including Exchange servers, BlackBerry servers, BES SQL database, networks, wireless carriers, and devices. In addition to monitoring and reporting on the availability of all services and components, Zenprise Mobile Manager looks at system configurations (such as Exchange and BES configurations), performance (such as server CPU utilization), connectivity (MAPI, SRP, BES database), calendar synchronization, and much, much more. Zenprise essentially finds any issue that impacts a user’s ability to utilize their device.

Zenprise Mobile Manager utilizes ZenPro™ automation technology to examine issues across the mobile service, intelligently monitoring and troubleshooting your system to boil down symptoms into actionable root causes. Detailed step-by step resolution plans customized for your environment are presented to quickly resolve the issue and ensure continuity of service to your end users.

Zenprise Mobile Manager: Key Components

The Zenprise Mobile Manager is comprised of the following three components:

• Service Manager – Service Manager automatically monitors & troubleshoots mobile performance & availability problems that impact service to your end users.
• Best Practice Manager – Best Practice Manager analyzes various configurations to determine whether your configurations match vendor specifications and best practices.
• Capacity Manager – Capacity Manager profiles performance of users, applications (BES, Exchange, Active Directory, etc), and the operating system to help you understand capacity and plan for growth, or help with server consolidation.

Automation is essential to the effective management of the mobile service. Zenprise Mobile Manager goes beyond monitoring and symptom reporting. It utilizes a patent-pending technology ZenPro™ to drive automation. ZenPro™ translates traditional IT support documents (e.g., vendor knowledge base articles, internally created support documentation, knowledge from community forums) into detailed step-by-tep process workflows. Each step in the workflow represents a diagnostic task to perform. ZenPro™ automates each workflow, creating automated diagnostic tasks to investigate mobile user & infrastructure issues. ZenPro™ then provides detailed resolution instructions on how to fix detected issues.