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VIP Dashboard: Creates dashboard view of the most critical users within the organization. Proactively monitors and resolves issues before executives notice availability or performance problems. Identifies pending messages, last sync times, carrier issues, SRP issues, mail latency, and hung MAPI threads.
User Infrastructure View: Details all infrastructure components user relies on. For example, Zenprise understands that User A is serviced by BES server BES01, the mailbox resides on Exchange server EXCH01, which is dependent on an Active Directory Global Catalog GC03, and DNS server DNS04. Further, Zenprise also understands that the server BES01 is serviced by RIM’s SRP network srp.us.blackberry.net, and User A’s BlackBerry device is connected to Sprint PCS’ carrier network.
Real Time User Diagnostics: Pings device, sends test messages to handhelds, sends and measures delivery of test messages over 10 minute interval.
Device Configurations: Details OS, model type, carrier, network type, pin, IMEI, password settings, and policies applied.
Service availability: Pinpoints any user performance or availability issues. Provides red/green health status for each BlackBerry user in the organization.
Real-Time Performance: Provides visibility around total messages forwarded to handheld, sent from handheld, pending messages, expired messages, filtered messages, and failed messages. Additionally measures overall latency between user’s BlackBerry Enterprise Server and user’s Exchange server.
User Search: Quickly identifies all users on a particular carrier or particular device. Additional searches around user name, LDAP identifier, phone number, or email address.
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