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Varian Honored for Innovative Mobile Strategy
Across Its Global Customer Care Operations
Fremont, CA - November 24, 2009 — Zenprise, Inc., a provider of mobile management
software, today announced its customer, Varian Medical Systems Inc., was recognized as
a 2009 Mobilizer Award winner from Mobile Enterprise Magazine. Varian was selected
in the IT Management of Mobile Devices category based on its deployment of the
Zenprise MobileManager platform.
Varian is the world's leading manufacturer of medical devices and software for treating
cancer and other medical conditions. The Zenprise MobileManager platform monitors the
health of Varian’s BlackBerry® smartphones so the company’s technicians can be
reached at anytime, no matter where they are located. Medical devices that are incorrectly
calibrated can literally mean the difference between life and death for a patient. Varian
supports more than 1,600 global BlackBerry users and can rapidly tend to support needs
in more than 68 countries at any time.
Varian’s worldwide IT administrators have around the clock access to the Zenprise
system, leading to quicker response times and a reduction in maintenance costs. With
Zenprise, Varian has dramatically reduced time spent on troubleshooting BlackBerry
issues. Problems that used to take up to two days to solve can now be addressed in five to
10 minutes with the Zenprise solution. Further, Varian expects to see a return on its
investment in the Zenprise MobileManager platform by the end of 2009, essentially
saving the company $600,000 in the 18 months after its initial purchase.
According to Mobile Enterprise Magazine, “By automating the management of mobile
devices with Zenprise, IT is able to monitor devices and take steps to resolve potential
issues before they occur. For Varian, troubleshooting times have been reduced from
hours and days to minutes. Calls with field engineers have been reduced by 70 percent,
and Varian's IT team is now able to support four times the number of mobile devices it
once did.”
“Prior to automating the management of mobile devices with Zenprise, we spent hours,
even days, troubleshooting issues on our mobile devices,” said Matthew Morse, senior IT
administrator for Varian Medical Systems. “With Zenprise MobileManager, we can now
proactively monitor devices and take steps to resolve potential issues before they occur.
As a result, Varian can meet its aggressive 10-minute customer care guarantee and ensure
lifesaving patient results are delivered on time.”
“Varian serves as a stellar example of the impact that can be achieved when a company
implements mobility across its organization,” said Ahmed Datoo, vice president of
marketing at Zenprise. “Zenprise MobileManager enables Varian to take a proactive
approach to mobile management and implement solutions that resolve potential issues
caused by malfunctioning devices before they occur. This helped Varian significantly
raise the bar for customer care in the medical industry. We congratulate them on this
impressive win.”
The Mobile Enterprise Mobilizer Awards honor the most effective mobile technology
deployments of the year across more than a dozen vertical markets. The publication bases
its award decisions on ease of deployment, innovation and business improvement.
About Zenprise
Zenprise’s award winning software automates all aspects of mobile management, from
monitoring to troubleshooting, from expense management to device management, from
security to compliance. Using Zenprise, customers can reduce their mobile TCO costs by
over 25 percent, increase customer service levels by over 75 percent and ensure corporate
compliance rates of 100 percent. Supported smartphone platforms include BlackBerry®,
iPhone, Palm and Windows Mobile devices. Founded in 2003, Zenprise is headquartered
in Fremont, California and is privately held with funding from investors Bay Partners,
Ignition Partners, Mayfield Fund, and Shasta Ventures. Zenprise's executive and product
teams bring enterprise software experience from companies such as Mercury, EDS,
Zambeel, Bay Networks, and Loudcloud. For more information, go to
www.zenprise.com.
Contact:
Hally Wax,
Barokas Public Relations,
206-264-8220,
zenprise@barokas.com.
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