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Product Provides Application-Specific Management Expertise — Like Having 100 of the Smartest Exchange Experts at Your Disposal
Fremont, CA - May 23, 2005 — Today Zenprise, Inc. launched its first product to provide real-time, automated diagnosis and resolution of operational problems across the Microsoft Exchange environment. Using patent-pending Correlation, Causation and Correction technology, Zenprise automatically provides resolutions to complex email problems, thereby enabling enterprises to spend less time and money manually troubleshooting issues while simultaneously improving overall service levels.
Zenprise's application-aware approach assesses the health of the Exchange ecosystem, pinpoints the underlying cause of application and performance problems and automatically provides administrators with detailed resolution instructions. Tested by large enterprise users, Zenprise reduces the complexity and cost of managing email while simultaneously improving overall service levels.
"Our technology is based on real-world operational intelligence developed by leading Exchange experts," said Zenprise CEO Jayaram Bhat. "With Zenprise, it's as if you have one hundred of the smartest Exchange experts assisting you behind the scenes on your email problems. By bringing the best minds on Exchange and systems management together, we have created a product that quickly and accurately diagnoses and resolves email problems."
Microsoft Exchange is the world's most popular mail server. Based on research from the Radicati Group, a majority of the total cost of ownership for Microsoft Exchange is people-related, more specifically administrative and support related. Microsoft Exchange relies on a distributed infrastructure of components to effectively send and receive email, components including DNS, Active Directory, storage, security, and network. Resolving complex email problems can become a time consuming manual process, requiring the expertise of multiple functional groups. Various teams across the organization need to jointly troubleshoot common email problems, thereby increasing costs and lengthening mean time to resolution. By automatically diagnosing and resolving such complex problems in seconds, Zenprise removes the manual labor from this process, allowing systems administrators to focus on more strategic initiatives.
"As email has become vital to many business transactions ranging from acknowledging and fulfilling orders to executing sales campaigns and managing customer service, downtime and performance degradation of this application can adversely impact a company's overall business," said David Coyle, Research Director, Gartner. "Enterprises should seek management solutions which can quickly and accurately resolve email problems to not only reduce support costs, but also ensure that critical revenue-generating business services are not otherwise interrupted."
"I've been in IT for over 18 years at many companies and I have seen the complex problems an Exchange environment can create. These problems require IT to manually gather symptoms and wade through countless scenarios to determine the underlying cause," said Dan Rosman, Director of IT, Jelly Belly. "The process can be laborious. By automatically diagnosing and resolving these problems, Zenprise can provide value right out of the box. It's an extremely powerful solution."
About the Zenprise Solution
Zenprise develops historical performance baselines unique to a customer's environment to proactively predict fault and performance problems. The powerful Correlation algorithms intelligently group all symptoms uncovered across the entire Exchange environment.
Using its Causation algorithms, Zenprise matches correlated symptoms to several potential causes. The Causation algorithms then automatically run tests to determine the true underlying cause of application and performance problems. Lastly, the Correction algorithms provided detailed and customized resolution instructions to ensure a quick path to remediation. Both the Causation and Correction algorithms rely on a Symptom Database which catalogues all known Exchange symptoms with their underlying causes. This database is dynamically updated so that customers always have the most up to date definitions of problems and resolutions.
Zenprise includes the following unique features:
- Application-aware management - Zenprise provides an application perspective on Exchange management. It provides a deep understanding of Exchange combined with knowledge of the enterprise's unique Exchange environment.
- Predictive Analysis - Zenprise works in conjunction with a customers existing monitoring solution to collect application, system and end user usage levels over time. Using this information, Zenprise creates a performance baseline and uses predictive analysis to resolve impending problems.
- Patent-Pending Correlation, Causation, & Correction Algorithms - Zenprise compliments Correlation with Causation & Correction algorithms to more quickly and accurately diagnose & resolve email problems.
- Dynamically Updated Symptom Database - This database contains real-world operational intelligence that catalogues all known Exchange symptoms with their underlying causes. The database feeds the Causation and correction algorithms to enable accurate diagnosis & resolution of email problems. The Symptom Database is dynamically updated every time new Exchange-related problems are discovered.
- Step-by-step Path to Resolution - Zenprise not only pinpoints the cause of problems, but uses correction algorithms to provide administrators with resolution instructions.
- Integration with Existing Monitoring Systems - Zenprise integrates with a customer's existing monitoring systems, including Microsoft Operations Manager (MOM), NetIQ's AppManager, HP OpenView, CA Unicenter, and IBM Tivoli.
Zenprise can be deployed with a Zenprise collector agent on Exchange servers, or in agentless mode. Up and running in minutes, the software automatically installs itself in the customer environment.
Availability
Zenprise is currently in beta and will be generally available in August 2005.
About Zenprise
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com.
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