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Smart Email Management App to Include the Knowledge of Respected Technical Books, Cutting Troubleshooting and Problem Resolution Time for Email Admins
Fremont, CA - March 27, 2006 – Zenprise, Inc. today announced that it will include content from leading technology publisher O'Reilly in all upcoming versions of its leading email management software. Zenprise will add information from O'Reilly's trusted books into its Symptom Database, a knowledge store of all known Microsoft Exchange symptoms and solutions. The Symptom Database already includes knowledge from leading Exchange experts.
“Troubleshooting email today is a time-consuming, manual process. There are lots of interconnected components that can each affect performance and delivery,” said Paul Robichaux, Microsoft Exchange expert and author of several books including the Exchange Server Cookbook. “Solutions aren't always straightforward, so administrators often turn to trusted outside sources like books or friends to tackle a given problem. Zenprise shortens the solution process by putting the solutions directly into their software. It's as if I were there to open my book to the exact right page needed to solve a problem."
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Using patent pending algorithms, Zenprise identifies email problems in an Exchange environment, pinpoints the underlying cause, and delivers step-by-step instructions to fix the problem.
With the addition of O'Reilly content, Zenprise is directly connecting a trusted source of information about Exchange problems and solutions to a customer's email environment. The software will use the knowledge originally published in O'Reilly books to help find the underlying cause of email problems, cutting troubleshooting time for email administrators. In addition, the customized instructions to fix those problems will now include solutions from O'Reilly's Microsoft Exchange experts.
“At O'Reilly Media, our goal is to help technologists and troubleshooters by capturing and transmitting the knowledge of true technology experts,” said John Osborne, executive editor of O'Reilly Media, Inc. “Adding our content to Zenprise presents a unique opportunity to extend our reach. In Zenprise, our published content can come to life within a practical application. The words of our experts will become actionable.”
“Zenprise was developed from the ground up to allow system administrators to proactively resolve email problems without a PhD," said Jayaram Bhat, president and CEO of Zenprise. “Administrators trust O'Reilly Media because its authors are the world's experts in technology. By encoding that expertise in our software we've created a powerful resource for IT professionals to proactively find and fix email problems.”
The Zenprise Symptom Database is automatically updated with new content as it becomes available. Current customers will automatically receive O'Reilly content as part of their product subscription.
About O'Reilly
O'Reilly Media is the premier information source for leading-edge computer technologies. The company's books, conferences, and web sites bring to light the knowledge of technology innovators. O'Reilly books, known for the animals on their covers, occupy a treasured place on the shelves of the developers building the next generation of software. O'Reilly conferences and summits bring alpha geeks and forward-thinking business leaders together to shape the revolutionary ideas that spark new industries. From the Internet to XML, open source, .NET, Java, and web services, O'Reilly puts technologies on the map.
About Zenprise
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com.
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