ZENPRISE 3.3 IDENTIFIES AND HELPS RESOLVE OVER 6,000 ISSUES ACROSS BLACKBERRY ENVIRONMENTS

Monitoring Software Provider Rolls Out New Technology, Offering Increased Detection of User-Related Issues, Resolving 75 Percent of Issues at the Help Desk

Fremont, CA - March 3, 2008 – Zenprise, Inc. today announced Zenprise version 3.3 software that automatically troubleshoots end user issues in BlackBerry® Enterprise Server environments. Zenprise 3.3 expands its existing monitoring solution to provide IT administrators with more detailed detection of user-specific issues with BlackBerry® smartphones, such as users with low battery life, weak signal strength, or low available memory. With this software upgrade, enterprises can also more proactively identify events outside their infrastructure that may impact users, such as service interruptions or users who are traveling in and out of network coverage. The software enables customers to quickly isolate and resolve greater than 75 percent of user-related handset issues at the help desk.

Zenprise is the only monitoring solution that collects and analyzes data across the BlackBerry Enterprise Server, Microsoft® Exchange, and Active Directory infrastructure. Zenprise both monitors and troubleshoots the BlackBerry Enterprise Server environment, significantly reducing the volume of alerts administrators receive when a problem occurs. The monitoring software provides a holistic view of the entire wireless service environment. In addition to monitoring BlackBerry Enterprise Server, Zenprise also checks wireless network availability, Active Directory health, BlackBerry SRP availability, WAN/LAN network performance, and overall Exchange server health.

"No single IT administrator can monitor every potential issue that can affect a BlackBerry enterprise deployment," said Jayaram Bhat, CEO of Zenprise. "Zenprise gives enterprise customers at all IT staff levels, from the help desk to the mobile administrator, the ability to proactively identify and resolve user issues."

New Zenprise 3.3 Key Features
• Enhanced detection of user specific BlackBerry smartphone issues

• Root cause detection of enterprise activation issues, including whether the user is provisioned with the wrong data plan

• Device-specific information such as total memory, available memory, battery life, basic configuration errors, and signal strength

• Greater detection of CDO errors, hung MAPI threads, blocked worker threads

• Increased detection of carrier issues

• Proactive notification when VIP users are out of network coverage

• Proactive notification when wireless network carriers are experiencing service interruptions

• Greater flexibility around software installation and use of the Zenprise 3.3 product

• Zenprise 3.3 can be installed to just manage BlackBerry Enterprise Server & SQL servers; BlackBerry Enterprise Server, SQL, & Microsoft Exchange servers; or BlackBerry Enterprise Server, SQL, Microsoft Exchange, and Active Directory servers

• More granular roles based permissions for help desk administrators, advanced operators and administrators to view and troubleshoot user specific issues

Zenprise 3.3 Pricing and Availability
Existing Zenprise customers will receive free software upgrades as part of their license agreement. Zenprise 3.3 is generally available today. Pricing begins at $35 per user for 1000 users.
To learn more about Zenprise proactive troubleshooting for BlackBerry environments, go to www.zenprise.com/blackberry.

About Zenprise
A 2007 Gartner Cool Vendor, Zenprise software automatically troubleshoots BlackBerry end user issues. Unlike pure monitoring solutions, Zenprise identifies the root cause of end user issues and provides detailed resolution steps to fix these problems. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com.