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Zenprise Helps Financial Advisory Firm Easily Find and Fix Email Problems
Fremont, CA - February 14, 2006 – Zenprise, Inc., an emerging leader in service management software for Microsoft Exchange, today announced that Greenhill & Co., an independent investment banking firm, has selected Zenprise SMB to manage their Microsoft Exchange environment. Greenhill & Co. chose Zenprise SMB because it quickly pinpoints the underlying cause of email problems and provides detailed resolution instructions.
Greenhill & Co. is an independent global investment banking firm focused on mergers and acquisitions, financial restructuring and merchant banking. The company has offices in New York, Dallas, London and Frankfurt, and relies on their Exchange infrastructure to be available 24x7 to keep up with global business hours. Although Greenhill & Co. has over 100 employees, John Shaffer, Director of Technology, is one of just two IT personnel responsible for keeping all of the company's systems and applications up and running.
"I don't have time to focus twenty-four hours a day on Exchange," said John Shaffer, Director of Technology for Greenhill & Co. "In the past we've used consultants to address our problems, but Zenprise provides all that expertise wrapped up in a package. It looks at all the aspects of Exchange that I don't have the knowledge or time to look at myself and provides me with exactly what I need to do to resolve a problem."
Shaffer installed Zenprise in less than 10 minutes and says that it's very easy to use. He was impressed by the product's intuitive interface along with its deep Exchange knowledge used to identify everything from the most common to the most esoteric email problems. Zenprise also provides Greenhill & Co. with predictive information to head off any problems before they arise.
Shaffer describes Microsoft Exchange as the company's "killer app" and has spent many hours and resources building high availability into Exchange. However, it's difficult to anticipate every possible issue that can arise in a complex email environment. Troubleshooting email problems is a time consuming process given Greenhill’s globally distributed Exchange environment. The company needed a way to immediately identify which aspects of their systems were adversely affecting Exchange, and more importantly needed a way to quickly resolve problems in real time.
"Not only does Zenprise give me detail on what's wrong with my system, it gives me answers to solve the problem," added Shaffer. "That saved me money right away."
Zenprise SMB is smart email management software for small to medium-sized businesses with up to 1000 employees. The software continually analyzes a customer’s email infrastructure to pinpoint the underlying causes of performance, reliability, and availability issues, and then provides administrators with detailed resolution instructions to remediate problems. Used by small businesses, Zenprise SMB enables system and email administrators at all levels to quickly resolve the most complex Exchange issues. Zenprise SMB is quickly up and running, searching for those hard to find email problems — even before users complain.
"We view the IT administrators at small companies as heroes for managing the number of applications and systems that today's businesses require," said Jayaram Bhat, CEO of Zenprise. "Often they fix problems but lack the time and expertise required to discover the problem’s root cause, so the same issue might reappear in the future. Zenprise SMB is designed to make their lives easier. By pinpointing the cause of problems and providing detailed resolution instructions, administrators can quickly solve a problem and move on to more strategic initiatives."
About Zenprise
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com.
A 30-day trial evaluation is available at http://www.zenprise.com/trial.
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