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Administrators Can Work Smarter, not Harder by Using Zenprise SMB to Automatically Find and Fix Email Problems
Fremont, CA - January 30, 2006 – Zenprise, Inc. today announced general availability of Zenprise SMB, smart email management software for small to medium-sized businesses. The software continually analyzes a customer’s email infrastructure to pinpoint the underlying causes of performance, reliability, and availability issues, and then provides administrators with detailed resolution instructions to remediate problems. Zenprise SMB extends the company's current product portfolio by offering companies with less than 1000 employees the same benefits that enterprise customers receive with Zenprise. Those administrators who don’t have enough hours in the day to troubleshoot email problems, who have never obtained enough training to adequately support their infrastructure, or who have never received the resources required to proactively manage their company’s email system can now use Zenprise SMB to do the work for them.
"Like most small businesses, we have limited IT resources. Our department can at times be understaffed and stretched thin," said John Shaffer, Director of Technology at Greenhill & Co. "Zenprise lets us work smarter, with less manual troubleshooting. Not only does it point out problems, it gives me the solution even before users are affected. It's like I added five Exchange experts to my team."
Used by small businesses, Zenprise SMB enables system and email administrators at all levels to quickly resolve the most complex Exchange issues. In less than 15 minutes, Zenprise SMB is up and running, searching for those hard to find email problems — even before users complain. Imagine 100 Exchange experts in a box automatically anticipating impeding problems, proactively determining the underlying cause, and offering a step-by-step path to resolution.
Four key components to Zenprise SMB provide email administrators with the ability to automatically find and fix complex email problems in minutes.
- Correlation, Causation, and Correction – Zenprise has patent-pending Correlation Causation and Correction algorithms that pinpoint the underlying cause of application and performance problems from anywhere in the Exchange environment. It correlates symptoms from any system or application, matches them to potential causes and then automatically provides administrators with detailed resolution instructions.
- The Knowledge of Hundreds of Experts in One Place – Zenprise includes a dynamically updated Symptom Database that contains real-world operational intelligence from Exchange Experts. Integrated within the product, the database feeds the Causation and Correction algorithms for accurate diagnosis and resolution. The database is dynamically updated every time new Exchange-related problems are discovered.
- Step-by-Step Resolution – Zenprise not only pinpoints the cause of problems, but also provides administrators with detailed resolution instructions specific to each customer's environment.
- Predictive Analysis – Zenprise creates a performance baseline based on application, system and end user usage levels over time and uses predictive analysis to resolve impending problems using your existing monitoring solution.
"IT administrators in today’s small businesses are given the daunting task of supporting many applications with limited resources. They are forced to be a jack of all trades," said Jayaram Bhat, president and CEO of Zenprise. "The technology behind Zenprise SMB was developed by leading Exchange experts so that you don't have to be an expert yourself to instantly detect and resolve email problems."
About Zenprise
Zenprise provides service-management software that delivers real-time, automated diagnosis and resolution of problems across the Microsoft Exchange environment. Founded in 2003, Zenprise is headquartered in Fremont, California and is privately held with funding from investors Bay Partners, Mayfield, and Shasta Ventures. Zenprise's executive and product teams bring enterprise software experience from companies such as Mercury, EDS, Zambeel, Bay Networks, and Loudcloud. For more information, go to www.zenprise.com
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