Support

Contacting Technical Support

Knowledge Base

Before contacting XenMobile MDM technical support, it's always a good idea to search our product support Knowledge Base to see if a solution to your particular problem has already been published. 

Online Support Request

File a Technical Support Request or view the status of an existing requests via the Customer Center (requires login).

By Phone

Technical Support is available by phone to customers covered by all support levels (typically 9am–5pm local business hours).  Technical Support phone numbers:

International for Sales and Technical Support: +1 888-936-7747
US toll-free direct to Technical Support: 1-855-434-5134
International direct to Technical Support: +1 650-587-3546
Renew or upgrade your Technical Support Plan by contacting Sales: +1 888-936-7747

Product Documentation

Our Manuals and Quick Start Guides provide comprehensive, easy-to-understand instructions on using your device. Click here to download them.

Support Programs

Citrix Xenmobile MDM and the Mobile Solutions Bundle are supported through the Citrix Software Maintenance Programs, detailed here.